Fulfillment policy for Tech Home Solutions LLC
Thank you for choosing Tech Home Solutions. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our services. By accessing or using Tech Home Solutions, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not use our services.
How to cancel your Subscription:
Customer can cancel their subscription by their self by logging in to our customer portal. We send them “MANAGE YOUR SUBSCRIPTION” link in the welcome email. They need to cancel their subscription before the billing date. If they cancel it after the subscription is charged then there will be “NO REFUND”. If you are not able to find your customer portal link please contact us (11:00 AM-8:00 PM) Eastern Time.
Information We Collect
Personal Information:
When you register or use our services, we may collect personal information, such as your name, email address, and payment details.
Usage Information:
We collect information about your interactions with our website and services, including your IP address, device information, and browsing activity.
Cookies:
Tech Home TV uses cookies to enhance user experience. You can manage cookie preferences through your browser settings.
How We Use Your Information
Provide and Improve Services:
We use your information to deliver and enhance our services, personalize content, and improve user experience.
Communication:
We may contact you for service-related announcements, updates, and promotional offers.
2.3 Security:
Your information is crucial for maintaining the security and integrity of our services.
Information Sharing
3.1 Third-Party Service Providers:
We may share your information with third-party service providers for purposes such as payment processing and analytics.
3.2 Legal Compliance:
We may disclose your information to comply with legal obligations, protect our rights, and respond to legal requests.
Your Choices
4.1 Opt-Out:
You can opt-out of receiving promotional communications by following the instructions in the emails we send.
4.2 Access and Update:
You can access and update your personal information through your account settings.
Data Security
We implement security measures to protect your information from unauthorized access, alteration, disclosure, or destruction.
Changes to This Privacy Policy
Tech Home Service may update this Privacy Policy. We will notify you of any changes by posting the new policy on our website.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at info@techhomesolutions.co
Cancellation and Refund Policy
Tech Home Solution works on a subscription basis. The card used to sign up will be saved for future transactions. All payments are nonrefundable. To prevent charges, cancel your subscription before the scheduled billing date.
Auto-Pay
By giving your credit or debit card information, you enable Tech Home Solutions to save and automatically charge it to your monthly account. You affirm that you possess the payment method and have the authority to authorize the charges. To change your payment method, contact Tech Home Service. Monthly payments will be charged on the specified date on your statement. Please update your payment method if anything changes.
Software Fulfillment Policy
Project Initiation
Consultation: Upon receiving your project request, we will schedule an initial consultation to discuss your requirements, goals, and expectations.
Proposal: Following the consultation, we will provide a detailed proposal outlining the scope of work, timeline, and associated costs.
Agreement and Payment
Formal Agreement: Upon acceptance of the proposal, we will formalize the agreement and require an initial payment as specified.
Billing Schedule: For ongoing services, a billing schedule will be agreed upon based on the scope and duration of the engagement.
Project Execution
Commencement: Work will begin promptly after receiving the initial payment and necessary materials.
Updates: Regular updates will be provided, and feedback will be sought to ensure alignment with your vision.
Quality Assurance
Testing: Thorough testing will be conducted to ensure functionality, usability, and compatibility across various devices and platforms.
Delivery
Final Product: Upon completion, the final product will be delivered as outlined in the agreement.
Consulting Deliverables: For consulting services, any agreed-upon deliverables will be provided.
Post-Delivery Support
Support Period: A period of post-delivery support will be offered to address any issues or concerns.
Additional Services: Additional support and maintenance services are available upon request.
Client Satisfaction
Feedback: Your satisfaction is our top priority. We welcome your feedback throughout the process and strive to address any concerns promptly.
Changes and Revisions
Scope Changes: Any changes or revisions to the project scope must be communicated and agreed upon in writing.
Confidentiality
Privacy: All communications and materials will be treated with the utmost confidentiality.
By engaging with us, you agree to abide by the terms outlined in this fulfillment policy. Should you have any questions or require further clarification, please do not hesitate to contact us.
Hardware Fulfillment Policy
Products
Hardware fulfillment for items i.e. Internet Modems, Firesticks, and TV boxes etc. etc.
Platforms
All our hardware is sourced and delivered exclusively through Amazon and eBay.
Delivery Time
The delivery timeframe for these items is up to 2 to 10 business days.
